With the invited guest speaker
Ask your personal questions and get an answer from the guest speaker
A bonus and non recorded hangout moment where we can chat together about all things Service Design.
During this event Andy will review some of her biggest learnings from the latest Global Service Design Conference.
Dr. Andy Polaine is a design leadership coach, educator, speaker and writer who helps clients transform their organisations and themselves. For several years he worked at Fjord where he was global Group Design Director of Client Evolution. He is co-author of the book, Service Design: From Insight to Implementation.
Andy has three decades of experience in design and innovation with clients across a broad range of industries.
He holds a PhD from the University of Technology, Sydney and teaches on the MA Service Design at the Hochschule Luzern, Switzerland. He writes a popular newsletter called Doctor’s Note and hosts the Power of Ten podcast.
During this event Biliana will review some of her biggest learnings from the latest Global Service Design Conference.
Biliana is the co-founder of several organizations, including Versus Virus, 42hacks, and Legacy ChangeMaker.
Her work includes designing and facilitating strategy and teambuilding retreats for senior leadership teams of UN organizations, coaching startups at various innovation labs, and co-designing and co-facilitating the UNAIDS Health Innovation Exchanged Marketplace.
Biliana has also taught courses on managing innovation, coaching at work, and design thinking to university students, and has designed and delivered courses as an adjunct professor at Geneva Business School. She has worked with a variety of clients, including UNAIDS, ITC, UNOG, and social entrepreneurs and high-performance teams.
Yes all our events are recorded and the recording is usually available a few days after the event.
We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.
Yes.
The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.
They are free for Swiss service designers and international service designers.
No.
People from all walks of life, and from anywhere are invited to join.
No.
We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.