02:00 PM in Toronto, Canada.
Improve your Service Design skills with three insights during a 30 minutes lightning talk with Shivika Sood one of the leaders of the Service Design Drinks Toronto.
This event is made possible through the work of individuals from these institutions.
This is a short 30 minutes creative break where you get to learn from an expert.
Get 3 hard learned lessons from the expert.
During the community Q&A we'll select three questions from the audience that we'll share with the expert.
She currently works as a Service Designer at the Government of Alberta, aligning people, policy, and technology to improve how public services are delivered.
Previously, she served as Manager of Service Design at Fjord and led award-winning work at Ontario’s Workplace Safety and Insurance Board, where her team received the Service Design Network Award for their contributions to transforming the worker compensation experience. Shivika has also worked as a Service Design Consultant at Clay Design Strategy in Mumbai, and as a Service Designer at Engine Service Design in London and ActionAid in Milan.
Earlier in her career, she held strategic design roles at J. Walter Thompson in Mumbai and founded a social enterprise supporting homeless women. Shivika’s work is grounded in inclusive design, systems thinking, and a deep commitment to making services that help make people’s everyday life easier to live.
It’s an informal gathering where people can:
Share their experiences through short, candid talks (no slides, just stories).
Network and exchange ideas in a relaxed pub-style environment.
Explore service design concepts, from tools and methodologies to emerging challenges—all through peer conversation .
Founded and organized by local designers (including Francis Szakacs, Laura De Santis, and Shivika Sood), the group fosters connections across experience levels and industries. Since its post‑pandemic revival earlier this year, it’s become a regular platform for Toronto’s service design community to reconnect, learn, and grow together
The Swiss Service Design Week is a celebration of all things Service Design with remote lightning talks and on-site workshops.
Yes all our events are recorded and the recording is usually available a few days after the event.
We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.
Yes.
The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.
They are free for Swiss service designers and international service designers.
No.
People from all walks of life, and from anywhere are invited to join.
No.
We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.