12:00 PM in Guadalajara, Mexico.
Improve your Service Design skills with three insights during a 30 minutes lightning talk with Monse Moreno one of the leaders of the Service Design Network Chapter Guadalajara.
This event is made possible through the work of individuals from these institutions.
This is a short 30 minutes creative break where you get to learn from an expert.
Get 3 hard learned lessons from the expert.
During the community Q&A we'll select three questions from the audience that we'll share with the expert.
She is a Service Designer at bucle®, a boutique firm she founded in Mexico that helps companies formalize their legacy through a portfolio of intangible assets, combining service design, business strategy, and intellectual property.
Monse also coordinates the Service Design Laboratory at ITESO (Jesuit University of Guadalajara), where she currently leads social-impact projects. Among them, Distintivo CRECE, a public certification program for inclusive workplaces in Jalisco, co-led by the State Ministry of Economic Development, and Fundación Marisa, articulating government, academia, and civil society around inclusive labor environments.
In parallel, she works as Innovation & CX Consultant at The Possible Place and teaches Strategic Service Design at Repensar.
She knows the service reality from the ground up and has designed across all levels, from operations to strategy, always with a human and systemic lens.
The Service Design Network Guadalajara Chapter is a growing community of designers, educators, and changemakers in Mexico. We share opportunities, events, and open questions through a collaborative WhatsApp group, where members support each other and exchange ideas about the practice of Service Design.
Yes all our events are recorded and the recording is usually available a few days after the event.
We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.
Yes.
The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.
They are free for Swiss service designers and international service designers.
No.
People from all walks of life, and from anywhere are invited to join.
No.
We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.
This talk is part of the Swiss Service Design Week 2026, "World Tour" Edition. It is a unique celebration of all things Service Design with remote lightning talks showcasing how Service Design is practiced around the world.