01:00 PM in Guadalajara, Mexico.
Improve your Service Design skills with three insights during a 30 minutes lightning talk with Monse Moreno one of the leaders of the Service Design Network Chapter Guadalajara.
This event is made possible through the work of individuals from these institutions.
This is a short 30 minutes creative break where you get to learn from an expert.
Get 3 hard learned lessons from the expert.
During the community Q&A we'll select three questions from the audience that we'll share with the expert.
Today she works as a Service Designer at Bucle®, a consultancy she founded in Mexico focused on intangible assets, combining service design, business strategy, and intellectual property.
She’s currently part of a residency with the Ministry of Culture in Jalisco, where she’s leading two projects: one to develop a methodology for apology and repair in services, and another to bring Service Design and visual thinking to children in rural schools.
Monse also coordinates the SDN–ISSIP alliance, with a special focus on creating shared spaces for the Latin American Service Design community. She teaches Service Design for non-designers and runs specialized workshops like Figma for Service Designers from her own studio.
Before that, she worked as a consultant designing the academic support model for ITESO University, as an academic program coordinator for a government innovation platform, a customer service analyst, business process operator — and even as a frontline service representative.
She knows the service reality from the ground up and has designed across all levels — from operations to strategy — always with a human and systemic lens.
The Service Design Network Guadalajara Chapter is a growing community of designers, educators, and changemakers in Mexico. We share opportunities, events, and open questions through a collaborative WhatsApp group, where members support each other and exchange ideas about the practice of Service Design.
The Swiss Service Design Week is a celebration of all things Service Design with remote lightning talks and on-site workshops.
Yes all our events are recorded and the recording is usually available a few days after the event.
We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.
Yes.
The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.
They are free for Swiss service designers and international service designers.
No.
People from all walks of life, and from anywhere are invited to join.
No.
We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.