• Free

Dallas: Day 7 of the Swiss Service Design Week 2026

  • Webinar
  • Starts May 31 at 8:00 PM CEST

01:00 PM in Dallas, USA.

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Greg Lakloufi and Christopher Robin Roberts leaders of the Service Design Network Chapter Dallas.

This event is made possible through the work of individuals from these institutions.

Logo Service Design Network Chapter Dallas

The Lightning talk format: a short inspiration break in your day.

30 minutes

This is a short 30 minutes creative break where you get to learn from an expert.

3 learnings

Get 3 hard learned lessons from the expert.

3 questions

During the community Q&A we'll select three questions from the audience that we'll share with the expert.

A photo of Greg Lakloufi

​About Greg Lakloufi

Greg is a global Service Design leader and creative strategist and a co-founder of the Service Design Network Dallas

Today, Greg leads as Director of the Service Design Global Center of Excellence at Slalom, where he steers design strategy, research, and training initiatives that support 47 offices across four continents.

Before taking on this global role, Greg held several leadership positions within Slalom, including Senior Principal in Design Strategy and Principal of Experience Strategy & Design.

Prior to Slalom, he served as Chief Creative Officer at Atelier Design and held senior roles at HCL Technologies, leading creative technologies and customer engagement strategies for clients such as Samsung and GE Healthcare.

Greg’s creative leadership journey spans advertising and experiential design roles across Europe and the U.S., including in Paris, where he worked with major brands including Levi’s, Lacoste, and Club Med.

Beyond his professional work, Brandon is the co-founder of Service Design Dallas, a local chapter of the Service Design Network.

He is also a Senior Director on the SDN Global Senior Leadership Team and Head of North America, and a member of the Forbes Business Council.

A photo of Christopher Robin Roberts

​About Christopher Robin Roberts

Christopher is a Service Design leader working in the heathcare industry and the co-founder of the Service Design Network Dallas

Today, Christopher serves as Director of Service Design at Baylor Scott & White Health in Dallas.

Before joining the healthcare sector, Christopher spent seven years at Capital One, where he held two leadership roles: Senior Manager of Experience Design – Business Architecture, and Senior Manager of Experience Design – Product.

Christopher’s design career spans more than a decade at Texas Instruments, where he held various roles including User Experience Design Manager. He started his journey at Compaq ESG after graduating from the Savannah College of Art and Design.

Beyond his professional work, Brandon is the co-founder of Service Design Dallas, a local chapter of the Service Design Network.

About the Dallas Service Design Network Chapter

The vision of the Service Design Network Dallas Chapter is to create a welcoming group of Service Designers in the Dallas community to connect, collaborate, and co-create.

As Service Design is gaining traction in Dallas, large companies and consultancies like Capital One and Slalom are actively building Service Design practices and evangelizing the tools and methods to the greater design community through meetups, conference sessions and client work.

Several local schools and universities are adding Service Design classes to their UX, Design and Business Strategy programs.

Today the Dallas Service Design Network Chapter is a vibrant community with 5300+ members in its meetup and offering monthly events.

A lightning talk part of the Swiss Service Design Week 2026

The Swiss Service Design Week is a celebration of all things Service Design with remote lightning talks and on-site workshops.

  • Free

Singapore: Day 1 of the Swiss Service Design Week 2026

  • May 25, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Nav Qirti, one of the leaders of the Service Design Network Chapter Singapore.

  • Free

Ukraine: Day 2 of the Swiss Service Design Week 2026

  • May 26, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with leaders of the Service Design community in Ukraine.

  • Free

Iran: Day 3 of the Swiss Service Design Week 2026

  • May 27, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Mehrnoosh Zamanian one of the leaders of the Service Design Pulse, the leading Service Design community in Iran.

  • Free

France: Day 4 of the Swiss Service Design Week 2026

  • May 28, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Asako Nakano and Bertrand Cochet two of the leaders of the Service Design Network France.

  • Free

Toronto: Day 5 of the Swiss Service Design Week 2026

  • May 29, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Shivika Sood one of the leaders of the Service Design Drinks Toronto.

  • Free

Guadalajara: Day 6 of the Swiss Service Design Week 2026

  • May 30, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Monse Moreno one of the leaders of the Service Design Network Chapter Guadalajara.

  • Free

Dallas: Day 7 of the Swiss Service Design Week 2026

  • May 31, 2026 at 8:00 PM CEST

Improve your Service Design skills with three insights during a 30 minutes lightning talk with Greg Lakloufi and Christopher Robin Roberts leaders of the Service Design Network Chapter Dallas.

  • CHF30

Swiss Service Design Day 2026

  • 52 left

A one day family-reunion style event in the heart of Switzerland to celebrate Service Design with workshops, hangout moments and community service.

Frequently asked questions

You’ve got questions. We’ve got answers.

Will there be a recording?

Yes all our events are recorded and the recording is usually available a few days after the event.

We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.

Is this event free?

Yes.

The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.

They are free for Swiss service designers and international service designers.

Is this event limited to Swiss service designers?

No.

People from all walks of life, and from anywhere are invited to join.

Is this event for advanced service designers?

No.

We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.