01:00 PM in Dallas, USA.
Improve your Service Design skills with three insights during a 30 minutes lightning talk with Greg Lakloufi and Christopher Robin Roberts leaders of the Service Design Network Chapter Dallas.
This event is made possible through the work of individuals from these institutions.
This is a short 30 minutes creative break where you get to learn from an expert.
Get 3 hard learned lessons from the expert.
During the community Q&A we'll select three questions from the audience that we'll share with the expert.
Today, Christopher serves as Director of Service Design at Baylor Scott & White Health in Dallas.
Before joining the healthcare sector, Christopher spent seven years at Capital One, where he held two leadership roles: Senior Manager of Experience Design – Business Architecture, and Senior Manager of Experience Design – Product.
Christopher’s design career spans more than a decade at Texas Instruments, where he held various roles including User Experience Design Manager. He started his journey at Compaq ESG after graduating from the Savannah College of Art and Design.
Beyond his professional work, Brandon is the co-founder of Service Design Dallas, a local chapter of the Service Design Network.
The vision of the Service Design Network Dallas Chapter is to create a welcoming group of Service Designers in the Dallas community to connect, collaborate, and co-create.
As Service Design is gaining traction in Dallas, large companies and consultancies like Capital One and Slalom are actively building Service Design practices and evangelizing the tools and methods to the greater design community through meetups, conference sessions and client work.
Several local schools and universities are adding Service Design classes to their UX, Design and Business Strategy programs.
Today the Dallas Service Design Network Chapter is a vibrant community with 5300+ members in its meetup and offering monthly events.
Yes all our events are recorded and the recording is usually available a few days after the event.
We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.
Yes.
The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.
They are free for Swiss service designers and international service designers.
No.
People from all walks of life, and from anywhere are invited to join.
No.
We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.
This talk is part of the Swiss Service Design Week 2026, "World Tour" Edition. It is a unique celebration of all things Service Design with remote lightning talks showcasing how Service Design is practiced around the world.