Discover the roundtable topic in less than a minute
With the invited guest speakers
Ask your personal questions and get an answer from the guest speaker
A bonus and non recorded hangout moment where we can chat together about all things Service Design.
Deirdre Malone is the founder and Daydreamer in Residence at ABC Daydream a consultancy focused on the guest experience.
Deirdre is also an illustrator and service design practitioner. She uses illustrations to reflect and draw on her experiences to help organizations in the hospitality industry become better hosts of the people they serve.
Connect with Deirdre Malone on Linkedin
Mario is a Professor of Information Systems in multiple institutions in Switzerland and around the world.
Mario founded the Higher Hospitality Academy of Switzerland where he blends together his love for Service Design and his expertise in the Hospitality industry.
Connect with Mario Saba on Linkedin
Consuelo is the General Manager of Hotel Magnolia, an award winning design hotel in Santiago, Chile. Once a family home, the historical hotel with a contemporary twist was awarded Le Prix Versailles in 2017 for best hotel design in Latin America & the Caribbean.
Consuelo is the CEO of Feel, a consultancy that designs marketing strategies and sensory experiences to enhance the luxury industry.
Connect Consuelo Pfeng on Linkedin
Emmanuel Fragnière is a professor of Service Design and Innovation and the director of the CAS HES-SO in Treasury Management at the University of Applied Sciences Western Switzerland (HES-SO Valais).
His research is focused on the development of design techniques for the service sector in general and, more specifically, applied to the energy and tourism markets.
Yes all our events are recorded and the recording is usually available a few days after the event.
We'll email you (if you allowed us to send you an email) to let you know that the recording and additional resources are ready.
Yes.
The vast majority of the events and knowledge produced by the Swiss Service Design Network are free for everyone.
They are free for Swiss service designers and international service designers.
No.
People from all walks of life, and from anywhere are invited to join.
No.
We try to create events where through the community Q&A all levels of service design practitioners come out with an insight that is helpful to them at their own level.